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Maintains strict confidentiality in all departmental and company matters.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Assistant Shift Manager and Shift Manager.Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games department.Works closely with Vice President/Director/Manager to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.Verifies table inventories and effectively manages table limits.Responsible for the accountability of the chips, cards, dice and all other gaming equipment.Makes final decisions in regards to service recovery. Effectively handles customer concerns and requests.Responsible for the overall achievement of department customer service goals. Ensures customer service standards are followed by all team members and addresses issues as they arise. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.Responsible for assisting in the budget process for the department and provide recommendations ensuring compliance to departmental budget initiatives reporting budget concerns to manager.

Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.

Responsible for supervising and managing staff in the Table Games Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.

The following and other duties may be assigned as necessary: You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Ĭlick HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. We’re always looking for talent that believes in having fun.

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